CUSTOMER STORY · LUCKY FEET SHOES
How Lucky Feet Shoes improved manual intervention by 90%.
With Sqquid Commerce, Lucky Feet Shoes moved from manually touching every order to managing exceptions and dispatching more orders the same day. Reduced shipping rates introduced shortly after onboarding are saving tens of thousands of dollars every quarter. A recent comparison quantified a shipping label cost advantage of approximately 43% against same-service UPS quotes.
ORDERS NEEDING MANUAL ATTENTION
Before Sqquid Commerce100%
With Sqquid Commerce≈10%
Less is better: approximately 90% fewer orders need manual attention.
- ~43%shipping label cost savings vs. same-service UPS quotes
- Purchased labels compared with quotes collected October 21, 2026.
- ≈90%improvement in manual intervention
- 100% of orders needed attention before; approximately 10% do now.
- 95%same-day dispatch
- Up from 75% before Sqquid Commerce.
- <1 hourdaily shipment preparation & coordination
- Down from 2–4 combined staff hours per day.
Operational results: customer-reported estimates, October 2026. Shipping-rate advantage: purchased labels compared with same-service UPS quotes collected October 21, 2026. Sources and calculations.
THE RESULTS AT A GLANCE
A better fulfillment workflow. A measurable shipping-rate advantage.
Lucky Feet Shoes reports that 100% of orders required manual attention before Sqquid Commerce, compared with approximately 10% now. Same-day dispatch increased from 75% to 95%, while the daily shipment-preparation and coordination process fell from 2–4 combined staff hours to under one hour.
| Metric | Before | With Sqquid Commerce | Improvement |
|---|---|---|---|
| Shipping label costs | Negotiated UPS rates | Reduced rates introduced shortly after onboarding | ~43% savings vs. comparison quotes; tens of thousands of dollars saved every quarter |
| Orders requiring manual attention | 100% | Approximately 10% | Approximately 90% improvement |
| Same-day dispatch | 75% | 95% | 20 percentage points higher |
| Orders not dispatched the same day | 25% | 5% | 80% fewer, calculated from the dispatch estimates |
| Daily shipment preparation and coordination | 2–4 staff hours | Under 1 staff hour | More than 50% less time, using the lowest reported baseline |
The table covers shipping costs, manual intervention, dispatch performance, and staff time. The shipping-cost baseline is same-service UPS comparison quotes collected October 21, 2026; reduced rates were already in use. Non-same-day percentages are derived from the dispatch figures. For costs, manual intervention, and staff time, less is better.
Alongside these operational results, purchased shipping labels were 42.88% lower than same-service UPS comparison quotes in the analyzed sample. The reduced rates have been in use since shortly after onboarding, delivering ongoing shipping savings of tens of thousands of dollars every quarter.
SHIPPING LABEL COST SAVINGS
~43%
shipping label cost savings against same-service UPS comparison quotes
Shipping label cost savings of ~43%.
Lucky Feet Shoes achieved shipping label cost savings of approximately 43% against same-service UPS comparison quotes in the analyzed sample. The reduced rates were introduced shortly after onboarding with Sqquid Commerce. A recent retrospective comparison quantified the rate advantage at 42.88%.
These reduced shipping costs are already helping Lucky Feet Shoes save tens of thousands of dollars every quarter.
The savings have been part of the operation since the improved rates were implemented; the recent analysis put a number on their impact. Sqquid Commerce helped Lucky Feet Shoes change how it purchased and managed labels, including automated checks around its label-cost threshold and visibility to follow up with stores when needed.
The analysis covers shipments from June through September 2026, compared with quotes collected on October 21, 2026. Refunded labels and records with historical-rate or service mismatches were excluded.
The comparison was run retrospectively to quantify the advantage of rates already in use. The 42.88% figure is the measured difference against same-service UPS comparison quotes. See the comparison basis and calculation.
Lucky Feet Shoes is a Southern California footwear retailer focused on comfort and fit. Behind its customer experience, coordinating online fulfillment across stores meant preparing labels, sending emails, and following up to get orders shipped.
For the warehouse team coordinating shipments with stores, this daily process took 2–4 combined staff hours before Sqquid Commerce. Every order needed some form of manual attention, making routine coordination a recurring part of the team’s workload.
“Preparing labels, emailing stores, and coordinating shipments used to take 2–4 staff hours a day. With Sqquid, it takes less than one.”
WHAT CHANGED
Give each store its queue. Give the team visibility.
Sqquid Commerce automated order assignment and routing, while each store took responsibility for its own order queue. The central team gained visibility into pending orders so it could follow up with a store when an order sat too long, instead of manually coordinating every shipment.
Before Sqquid Commerce
- Prepare and print shipping labels centrally.
- Email labels and coordinate with stores.
- Manually touch every order and follow up.
With Sqquid Commerce
- Automate order assignment and routing.
- Let stores manage their own fulfillment queues.
- Monitor pending work and follow up on exceptions.
Lucky Feet Shoes describes assignment and routing as the most significant upgrade. Customer service representatives now focus on pending items from the prior day and recent customer contacts, supported by a clearer flow of data between systems.
LESS MANUAL INTERVENTION
≈90%
improvement in the share of orders needing attention
How much did manual intervention improve?
Lucky Feet Shoes reports a change from 100% of orders requiring manual attention before Sqquid Commerce to approximately 10% afterward, an approximately 90% improvement. The team moved from touching every order to following up on a smaller share of exceptions.
Lucky Feet Shoes attributes much of the remaining manual attention to internal issues. The result measures how often orders need intervention; it does not mean all physical fulfillment work is automated or that total labor fell by 90%.
“Before Sqquid, 100% of our orders needed a manual touch. Now, only about 10% need attention, mostly because of internal issues.”
FASTER DISPATCH
+20percentage points
increase in same-day dispatch
How did same-day dispatch improve?
Lucky Feet Shoes reports increasing same-day dispatch from 75% to 95% with Sqquid Commerce, a gain of 20 percentage points. Relative to the original 75% rate, that is approximately a 26.7% increase in the same-day dispatch rate.
On that same reported basis, the share of orders not dispatched the same day fell from 25% to 5%. That equates to 80% fewer orders missing same-day dispatch, calculated from the original dispatch estimates.
Queue visibility helps the team spot orders that need attention and contact stores. Lucky Feet Shoes reports that orders now rarely sit unfulfilled for more than 24 hours, with TikTok channel requirements adding urgency to that follow-up. Same-day dispatch describes getting an order shipped, not its delivery time to the customer.
“We’ve gone from shipping 75% of orders the same day to 95% with Sqquid. The remaining exceptions are due to internal issues.”
LESS DAILY COORDINATION
>50%
less time on the described process, using the lowest reported baseline
How much staff time did the process save?
Lucky Feet Shoes reports reducing daily shipment preparation and coordination from 2–4 combined staff hours to under one hour with Sqquid Commerce. Even against the lowest reported baseline of two hours, that means more than one staff hour saved daily and more than 50% less time spent on the process.
Some steps are now instantaneous, according to Lucky Feet Shoes, while customer service representatives follow up on pending orders and customer contacts. The time estimate covers the described preparation and coordination process, rather than every picking, packing, or store activity.
THE TEAM’S EXPERIENCE
Smoother returns. An easier system to learn.
The operational improvements extend beyond outbound fulfillment. Lucky Feet Shoes reports that Sqquid and Runit working together made online and in-store returns processing smoother. The retailer also describes getting the team started with Sqquid fulfillment as easy, with straightforward navigation and controls to manage workflow.
These are qualitative improvements. Lucky Feet Shoes has not supplied a measured reduction in returns or a numerical training-time comparison.
SOURCES & CALCULATIONS
How were these results calculated?
The operational findings come from written responses from Lucky Feet Shoes on October 23 and October 28, 2026. These figures are customer-reported estimates. A specific operational comparison window, order eligibility definition, and same-day cutoff were not supplied. The shipping-rate percentage comes from a separate shipment comparison export. Sqquid confirms that the reduced rates were implemented shortly after onboarding and are delivering recurring savings of tens of thousands of dollars each quarter.
- Manual intervention: (100% − 10%) ÷ 100% ≈ 90% improvement.
- Same-day dispatch: 95% − 75% = 20 percentage points; (95% − 75%) ÷ 75% ≈ 26.7% relative increase.
- Non-same-day dispatch: 100% − 75% = 25% before; 100% − 95% = 5% afterward. (25% − 5%) ÷ 25% = 80% fewer on the same reported basis.
- Staff time: under one hour versus a minimum reported two-hour baseline implies more than 50% less time. An exact saving cannot be calculated from the range.
Shipping-rate comparison
The analysis compares purchased EasyPost UPSDAP label amounts for June–September 2026 shipments with same-service UPS quotes collected October 21, 2026. Included records have matching recorded and purchased historical rates, a successful same-service comparison, and no recorded refunded status.
Calculation: (Same-service UPS comparison quote total − purchased label total) ÷ same-service UPS comparison quote total × 100 = 42.88% lower purchased label costs, rounded to approximately 43% in the headline metric.
The comparison was performed after the improved rates had already been implemented. The 42.88% result quantifies the purchased-label cost advantage against the same-service quotes in this sample. The implementation timing and recurring quarterly savings are based on Sqquid’s account of the ongoing operation; the export supplies the percentage comparison, rather than a separate measurement of each quarter.
Quotations have been lightly edited for clarity and brevity. Improvements relate to the specific measures above; staff-time and dispatch calculations use the same customer-reported estimates.
IN THE RETAILER’S WORDS
“Sqquid’s order assignment and routing has been our biggest upgrade. It gives us the depth we need in a system that’s easy to use.”
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